Terms of Service

Quotes

• Quotes are free and based on the information, photos, inspection or survey available at the time.
• A quote sets out the scope of work. Work outside that scope is not included unless agreed in writing, and may be charged separately.
• If the job differs materially from what was described, for example a larger property, a more severe infestation, additional items to move or access restrictions that were not mentioned, we will discuss a revised quote before continuing.
• Quotes are valid for the period stated on them.

Bookings

• A booking is confirmed when we confirm the date and scope in writing (including by WhatsApp or email).
• You agree to give us safe access to the property at the agreed time, with water and electricity available where the service needs them.
• You are responsible for obtaining any permissions needed from landlords, estate management or building management, including lift bookings and vehicle access.

Preparation

We provide preparation guidance for each service. The result of some services, especially pest control, depends on this preparation. If preparation has not been carried out and the service cannot proceed effectively, we may need to reschedule.

Payment

• Payment is due at the time of service unless a different arrangement, such as monthly invoicing for contract work, has been agreed in writing.
• For larger jobs we may ask for a deposit to confirm the booking. This will be stated on your quote.
• Accepted payment methods will be confirmed with your quote.

Rescheduling and cancellation

• Please give us as much notice as possible if you need to reschedule or cancel, and at least 24 hours for cleaning and pest control.
• Moves, office relocations and transport bookings require longer notice. Any cancellation charges or deposit terms will be stated on your quote.
• If we need to reschedule because of circumstances outside our control, such as severe weather or road closures, we will contact you as early as possible to agree a new date.

Service standards and returns

• Cleaning: if anything within the agreed scope was missed, tell us promptly and we will return to put it right at no extra cost.
• Pest control: quotes include any follow-up visit specified for the pest. If the treated pest returns within the agreed follow-up window, we will return to treat it, provided preparation and aftercare guidance has been followed. Pest control reduces and eliminates infestations but cannot prevent new pests arriving from outside the treated property, such as from neighbouring units.
• Moving and transport: please check items on delivery and note any concerns at the time.

Safety

You agree to follow re-entry times and safety guidance for pest treatments, to keep children and pets away from treated areas for the advised time, and to tell us in advance about anyone in the property who may be particularly sensitive to treatments.

Items we do not handle

We do not transport hazardous materials, fuel, gas cylinders, chemicals, refrigerated goods, live animals or items requiring special permits. Cash, jewellery, important documents and other valuables should be kept and carried by you.

Damage and liability

We take care with your property. If you believe something has been damaged during our work, tell us as soon as possible, and within 48 hours of the service, with photos. We will investigate and respond fairly. Our liability is limited to the extent permitted by law and to the terms set out in your quote. We are not responsible for pre-existing damage or wear, or for damage caused by inadequate packing where you packed the items yourself.

Website

The information on this website is general guidance and does not replace professional advice about your specific situation. We aim to keep it accurate and up to date but cannot guarantee that it is complete at all times.

Governing law

These terms are governed by the laws of Kenya.

Contact

Questions about these terms: hi@cleantique.co.ke or +254 793 329 293.